Expert Category: Customer Experience

Jessica Bondalapati

Jessica Bondalapati

David Behrens November 5, 2025 No Comments
With over 14 years of experience supporting small businesses, Jessica specializes in analyzing current processes to provide efficiency recommendations, including software and digital tools. She documents standard operating procedures (SOPs)…
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Zachariah Shorufi

Zachariah Shorufi

David Behrens October 16, 2025 No Comments
Graduate student of the Business and Organizational Anthropology master’s program from Wayne State University Zachariah’s goal as a business anthropologist is to bring the mindset of understanding people and culture…
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Jennifer Ashman

Jennifer Ashman

David Behrens October 13, 2025 No Comments
Jennifer has been a customer experience and marketing practitioner for over 20 years and her diverse background includes working in the automotive, insurance, and utility industries. She is excited to…
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Nicole Lewis

Nicole Lewis

David Behrens October 8, 2025 No Comments
Nicole M. Lewis is an award-winning marketing and sales executive, and founder of Nicole Lewis & Associates, a business strategy and development consultancy. Nicole works with entrepreneurs to design effective…
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Michael Dimaano

Michael Dimaano

David Behrens October 1, 2025 No Comments
Michael is a Product Design Lead at Ford Motor Company, where he is focused on expanding Ford’s connected vehicle data reach. He is also the owner of W&M Dimaano LLC.…
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Lleyana Jack Chezick

Lleyana Jack Chezick

David Behrens October 1, 2025 No Comments
Lleyana began her career at Stanford, conducting research at the Business School before earning a master’s at Columbia. She honed her expertise in data and research at Fortune 100 companies…
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Shaun McGuire

Shaun McGuire

David Behrens October 1, 2025 No Comments
Shaun McGuire is a Wayne State-trained business anthropologist, qualitative researcher, and TechTown Detroit’s Senior Customer Discovery Specialist. With nearly a decade of experience in qualitative research and startup education and…
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